Project Overview
At GNN Solutions, we specialise in creating custom web applications and progressive web apps (PWAs) that solve complex operational challenges. For this case study, we partnered with a boutique hospitality group operating multiple venues to design and develop a fully bespoke web application that streamlined operations across departments, enhanced guest engagement, and improved overall efficiency.
Our approach combined custom API development, advanced user access control, finance management tools, and seamless mobile integrations, creating a truly future-proof system for the hotel group.
Challenges
The hotel group required a web application development solution that would:
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Centralise core functions across multiple venues.
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Enable wedding and event management with automated function sheets.
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Provide real-time communication tools through a custom live chat.
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Integrate with their existing Guestline PMS and mobile app.
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Offer secure access controls for multiple departments (Finance, Sales, Weddings, Directors, etc.).
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Deliver a custom finance dashboard with API integrations and reporting.
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Enhance guest services with loyalty programmes, supplier management, and voucher systems.
Our Approach
Custom API Development
We designed and implemented tailor-made APIs to ensure smooth integration between the hotel group’s internal systems, their Guestline PMS, and the bespoke mobile application we previously built. This guaranteed accurate data synchronisation across bookings, finance, and customer engagement.
Custom Live Chat Integration
A bespoke live chat system was developed, complete with notifications and seamless integrations into both the mobile app and venue websites. This ensured staff could respond quickly to guest queries, improving customer service and retention.
Appointment & Function Diaries
We built a powerful appointment diary that allows teams to manage bookings, allocate staff, and send automated alerts. In addition, a function diary system was developed to create and manage all functions across multiple venues, making scheduling more efficient.
Wedding & Event Management Platforms
Our wedding management module provided a dedicated tool for managing wedding details, suppliers, menus, and guest lists, complete with automated function sheet generation. Similarly, the event management system centralised all event details, itineraries, and menus across venues.
Access Control
To safeguard sensitive information, we created a granular user access control system. Departmental access levels ensured that Finance, Sales, Weddings, and Directors could only access the tools and data relevant to their roles.
Finance Management Dashboard
The bespoke finance module offered real-time data visualisation with charts, filtering, and reporting. Integrated via API with Guestline PMS and other revenue streams, it provided directors with a clear picture of financial performance across all venues.
Mobile Push Notifications & Marketing
The web app included a push notification platform for marketing campaigns. Integrated with the hotel group’s mobile app, it allowed direct communication with customers, promoting events, offers, and loyalty schemes.
Venue Supplier & Voucher Management
The system centralised supplier management, enabling seamless coordination between suppliers and guests. Additionally, a voucher management system was developed, allowing the creation, sale, and printing of bespoke vouchers directly from the platform.
Showcase
Results
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Operational Efficiency: Staff could now manage weddings, events, and functions across venues from a single, centralised platform.
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Improved Guest Engagement: Real-time live chat, mobile app integrations, and push notifications improved guest satisfaction and loyalty.
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Stronger Financial Oversight: Directors gained instant access to detailed financial insights through custom dashboards.
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Brand Consistency: Supplier and voucher management ensured a consistent guest experience across venues.
This project demonstrated how custom web application development can transform the hospitality industry, offering scalability, security, and seamless integration across business functions.
At GNN Solutions, we specialise in creating bespoke web apps, progressive web apps (PWAs), and custom software solutions tailored to your industry. Whether you’re a hotel, restaurant, or hospitality group, our expertise in API development, system integration, and scalable architecture ensures your business has the digital tools it needs to thrive.
