Project Overview
In today’s digital-first world, guests expect more from hotels than just a booking platform – they want seamless digital experiences that enhance their stay and keep them coming back. When a leading boutique hotel group partnered with GNN Solutions, their goal was clear: develop a bespoke hospitality mobile app for iOS and Android that not only streamlined operations but also elevated guest engagement.
Our team delivered a feature-rich, custom-built hotel app designed to improve loyalty, enhance guest communication, and simplify event and wedding management. From concept to launch, we handled the full mobile app development process, including publishing and approval on both the Apple App Store and Google Play Store.
Challenges
The hotel group faced several challenges before engaging GNN Solutions:
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Lack of a digital loyalty system to retain repeat customers.
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Limited direct communication channels with guests.
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Manual event and wedding planning processes consuming staff time.
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No centralised way to manage guest interactions and in-app purchases.
Our Approach
1. Bespoke Loyalty System
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Custom-built loyalty programme with Apple Wallet and Google Wallet integration.
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Guests can easily earn and redeem points via QR code scanning, creating a seamless rewards experience.
2. Authentication & Security
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Custom login system with full Apple ID and Google authentication for secure, hassle-free access.
3. Guest Communication
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In-app Live Chat functionality, giving guests instant access to hotel staff.
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AI-powered ChatGPT integration for automated responses, built on a knowledge base tailored to the hotel group’s services, venues, and FAQs.
4. Voucher System & In-App Purchases
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A custom voucher system allowing guests to purchase digital vouchers directly within the app.
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Redeemable via QR codes, making promotions and gift vouchers easy to manage.
5. Guestline PMS Integration
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Full API integration with Guestline PMS, enabling a streamlined check-in system that improves the guest journey and reduces admin workload.
6. Event & Wedding Management
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Dedicated sections for wedding management: guest lists, menus, suppliers, itineraries, and more – all handled within the app.
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A parallel event management section for conferences, banquets, and functions, ensuring smooth planning and execution.
7. Marketing Tools
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Push notifications for promotions, reminders, and direct guest engagement.
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Built-in marketing tools designed to boost bookings and brand loyalty.
Showcase
Results
The hotel group now benefits from:
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Increased guest engagement through loyalty points, push notifications, and AI chat support.
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Streamlined operations with automated check-ins and PMS integration.
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Boosted revenue via in-app voucher sales and upselling opportunities.
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Enhanced guest satisfaction thanks to wedding and event management features.
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Future-ready technology with scalable modules for new features.
We are experts in mobile app development for the hospitality industry, specialising in iOS and Android hotel apps that go far beyond basic booking functions. Our solutions are:
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Custom-Built – Tailored to your hotel’s brand, operations, and guest needs.
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Feature-Rich – From loyalty programmes to AI chatbots, we build apps that deliver real value.
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Secure & Scalable – Built with compliance, data protection, and future growth in mind.
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End-to-End Service – Design, development, integration, testing, publishing, and ongoing support.
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Hospitality-Focused – Solutions designed specifically for hotels, resorts, and boutique hospitality groups.
Your guests deserve more than a booking engine. With custom hospitality mobile apps, you can deliver loyalty, convenience, and engagement all in one place.
At GNN Solutions, we help hotels and hospitality groups create branded iOS and Android apps that enhance guest experiences, streamline operations, and drive revenue.
Contact us today to discuss your hotel app development project and discover how we can bring your digital strategy to life.
