Frequently Asked Questions ❓

Answers to your Questions

Here are the answers to many FAQs

I already have most of what you offer?

In a digital world, we’d expect you to have most of the solutions we offer already in place. The question would be, how well do those solutions work for you? Are they keeping up with your business growth or getting in the way. We’re business solutions, able to upgrade existing solutions or implement from scratch. Most cases, it works out cheaper to start from scratch.

I'm just a startup?

In our eyes, you’re still a business that wants to grow. We don’t focus our solutions for just corporate and enterprise customers, we focus them for everyone. Big or small, we build relationships, not a long list of customers. Especially as a start-up, we can help you with the right tools for growth.

What are Managed Services?

Simply put, our Managed Services Solutions means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means GNN Solutions acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

I need on premises IT Support at all times?

No problem. This is not something new for us. Although we can contract Managed Services with regular site visits, we understand some businesses prefer to have IT support on premises at all times. We work closely to agree on your business needs and ensure the best service is delivered.

What do your solutions cost?

Most of our solutions are bespoke to business needs and requirements. As they are not out of the box, prices vary for each business. We are partnered with many vendors and industry leaders which allow us to tailor solutions for business budgets.

What kind of response times can I expect?

Most of our SLAs are within the hour, that being said, some issues are resolved within that hour. Each of our solutions offer support and maintenance, tailored to your business needs, we agree on what works best for you.

How long is a Managed Services Contract for?

This all depends on how long you want your business systems managed for? Each MSP works differently where some would require multi year contracts. Our MSAs (Managed Service Agreement) is made based on your business and requirements.

What if we already have an IT Department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of Business Solutions and Consulting, security solutions or service desk support, GNN Solutions makes it simple with an affordable and customized solutions. We can work alongside your Internal IT to achieve the same goals.

How do I know I'm not overpaying?

Transparent costs to budget your solution expenses so you can better focus on your core business goals. We tailor each solution for your unique business, so you only pay for what you need. GNN Solutions is the “one stop shop” for all your business technology needs. And we do it all with transparent pricing – We don’t profit from your pain and disagree strongly with hidden costs.

What type of Systems do you Support?

We’re experts across a wide range of technologies, operating systems and platforms. Windows, Google, Azure or AWS, our highly skilled and qualified experts ensure your business is on the right path for Digital Transformation. Do you have a specific system you need? We’re more than likely able to help. Just contact us with your query.

Why GNN Solutions?

6 Reasons to partner with GNN Solutions

Here are just 6 reasons why you should choose us to build your infrastructure, support your people and systems, as well as advise you on projects getting you ready for tomorrow.

Available at all times, we usually agree on SLAs of 1 hour or less (depending on the solution you choose).


More than 20 years of all areas in Information Technology, we are experienced in a wide spectrum of technologies, industries, and application types.

No Tech Talk

You deserve to have your questions answered in plain English. At the end of the day, we’re human. We explain what is happening and why.


We design, evaluate and justify technology solutions from a thorough understanding of the benefits for your business.

One Stop Shop

We have a wide range of bespoke business solutions all built for transformation to prepare your business for tomorrow.

Happy you, Happy us

We want you to be completely satisfied with our solutions. We will do whatever it takes to make you happy. No hassles, no problems.

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Discovery Call

Let’s have a quick call and see where you’re up to with your existing solutions.

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